Support

We usually reply within two working days.

Write to support@diskops.app. If something went wrong, include your macOS version and what you were doing.

I lost my licence key

Ask for it again at license.diskops.app/recover with the email you bought it with. It arrives within a few minutes; check your spam folder too.

How do I activate Full Power?

Open DiskOps, choose DiskOps › Settings, paste the key under Full Power and click Activate. The same key works on all your Macs.

Some folders show up as hidden space

macOS only lets DiskOps see every folder on the startup disk once it has Full Disk Access. Open System Settings › Privacy & Security › Full Disk Access, turn on DiskOps, then relaunch it and scan again.

Can I get back something I deleted?

Unless you turned on permanent deletion in Settings, deleted items are in the Trash. Open the Trash in the Dock and choose Put Back. Items deleted permanently, or as administrator, can only be restored from a backup.

Refunds

Within 14 days of buying Full Power, email us for a full refund. See Terms and refunds.